Privacy Policy – Risko.ai

Introduction

At Risko.ai, we value your privacy and are committed to protecting your personal data. This policy describes how we collect, use, and share information from users of our website (https://www.risko.ai) and our Shopify App, which helps merchants prevent fraud on cash-on-delivery (COD) orders.

Data We Collect

We collect information in the following categories:

• Contact & Identification Info: Name, email, store name, Shopify domain.
• Order & Transaction Info: Order IDs, shipping address, phone, product details.
• Technical Info: IP address, browser type, device info, cookies, usage logs.
• Behavioral Info: Patterns such as fast checkouts, mismatched data, and high-risk signals.

How We Use Data

• Perform fraud risk scoring using AI models.
• Contact merchants for support, updates, and onboarding.
• Improve the functionality and security of our services.
• Comply with legal obligations and enforce terms of use.

Legal Basis for Processing

We rely on the following legal bases under GDPR:

• Your consent (when applicable).
• Performance of a contract (provision of the fraud detection service).
• Legitimate interests (to operate and improve the service).

Sharing Data

• We do not sell your personal information.
• Data may be shared with trusted service providers (cloud infrastructure, analytics, Shopify APIs).
• We may disclose data to authorities if required by law.

Data Storage & Security

Data is stored securely using cloud services with encryption in transit and at rest. We implement strict access control, auditing, and backup policies to protect your information.

Retention

We retain data for as long as needed to fulfill its purpose or as required by law:

• Order data: up to 2 years.
• Contact and support data: until deletion request or 2 years after account termination.

Your Rights

Under applicable data protection laws (e.g., GDPR), you have rights including:

• Access to your data.
• Correction of inaccuracies.
• Deletion of your data.
• Restriction or objection to processing.
• Data portability.

To exercise your rights, contact us at: privacy@risko.ai

Cookies and Tracking

We use essential cookies for functionality and anonymous analytics. You can manage cookies via browser settings.

Shopify App Specifics

• Our Shopify App accesses order-related data solely for fraud detection purposes.
• We use only the minimum permissions needed, as authorized by Shopify during app installation.
• Data from the App is never used for advertising or resold.

International Transfers

Where data is transferred outside the EU, we use standard contractual clauses or similar safeguards to ensure protection.

Children's Privacy

Our services are not intended for use by individuals under the age of 16. We do not knowingly collect data from children.

Changes to this Policy

We may update this policy from time to time. The latest version will always be available at https://www.risko.ai/privacy

Contact Us

If you have any questions or concerns regarding this policy, please contact: